Lupe Tortillas Restaurants

I've never been the one to write about my horrible experiences at restaurants, but last night's experience was just enough to throw me over the edge and jump on the bandwagon.

I love Lupe Tortillas, I think their food is amazing. But I went to this location for the first time for a birthday dinner. Besides the waiter taking an incredibly LONG time serving us water and then disappearing throughout the night (we didn't even know his name), our experience at Lupe was ruined by an uninvited pest. Yeah, who cares right? It's just a pest, but the way we were treated by the staff AND manager was by far the worst customer experience I've ever experienced. The first encounter of the pest was when it grazed my friend's shoulder and then she saw it on the chair. We tried to destroy it but it was no where to be found. We let that go, but it made quite a scene that staff should have checked to see what was wrong.

2nd encounter was when we saw the pest on the other side of the wall, which resulted in making a bigger scene and screams, knocking over glasses, causing quite a stir. During this time, staff just walked by and didn't bother to even ask to see what was wrong. We then asked for a manager after waving down a waiter.

What was worse was when the manager finally approached us, he treated us with no respect and no sincere apology. Instead he gave us poor excuses of how they can't control pests coming in and out because the doors are open at lupe tortilla during business hours. He then asked us, after seeing that we were all standing and unsatisfied with our dining experience, if he wanted us to go under the tables and find the pest. But the thing is that the way and attitude he offered that suggestion, seemed purely out of sarcasm. He moved on with an insincere apology. He didn't even offer to move us to another table. I was determined to fill out the comment card explaining the horrible dining experience we have had at Lupe Tortilla and the way we were treated.

After w

I've eaten here a hundred times and the food is consistently fantastic and the service friendly and attentive. One tip: go at an off peak time to avoid a long wait."

If you're thinking about having Lupe Tortilla cater any special eventplease look elsewhere!!!!!!!! Save yourself the time! I contacted these people via email and phone and got NO RESPONSE whatsoever to catering inquiries. I left voicemails, I called several times without ever getting a live person, and my email never got responded to and it has been almost two months. Of course, we went with a different catering service. But on top of all this, two weeks after leaving a "dissatisfied customer" voicemail to their corporate office, the lady, although very nice and very apologetic never followed through with a dining certificate she said she would have mailed to me as a courtesy for the lack of response from Lupe Tortilla. It's been a month and I still never received it. So much for gaining a reputation

Best Mexican food in town! Great food and excellent service. It's great for a party of 2 or 20 and with or without the kids.

I can't believe how popular this place is when there are many many better places to get Tex-Mex/Mexican food in Houston!

I love this place. they are very nice and are very busy as well but they always get everything right with my party. The wait staff is great. Try the Margaritas . I dont know what they put in them( they wont tell) LOLbut they are great.

This is one of my favorite restaurants. They have great tortillas and WONDERFUL margaritas! It is easy to get to and there is such a great atmosphere around the place. It looks like it used to be an old house, so there are pictures and trinkets on the walls which just add to the charm. The food is some of the best Mexican food you will find anywhere in Houston. I recommend that everyone try it!

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I frequent this location often, and yes sometimes there is a little wait. There food does take a little longer then some other places, but that is because it is made to order. Well worth the wait!

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cold food and really bad service. the water didnt even get my order after 20 minutes of wait. and the food wasnt even that good. i prefer other restaurants. i just will never come back. i can even make this food at home and it will taste better than this.

We have been eating at Lupe Tortilla's since the late 1990s. They continue to produce the best fajitas in Texas, and their service has improved! They are an extremely family friendly restaurant. It is especially ideal for young families with children between ages 1 and 10. Each restaurant is slightly different. Our favorite location is Lupe #2, located along the U.S. 59 SW Freeway between Greenbriar & Kirby. The crowds can cause long waits at times, but the atmosphere is enjoyable. Unlike one of the critical reviews, we love the salsa served with the chips. For us, whether a day has been good or bad, we're always up for a Lupe's Night!